We are extremely proud of our dedicated team. We hire only the best and most experienced employees to become a part of our team here at Lynwood Animal Hospital. Our team is filled with highly dedicated animal lovers who are well trained at their jobs. They will do anything possible for their patients and the owners who love them.

Learning and education are very important here at Lynwood Animal Hospital. We strive to have a state of the art hospital with a staff trained in the latest medical advances. Our patients deserve the very best veterinary care.

Basically, our team is full of animal lovers. They make it a goal to treat each patient like their own. They give each patient plenty of love and attention. They are prepared to discuss preventative medicine so that every pet can stay as healthy as possible. They will also do everything that they can to make a sick pet feel better as soon as possible.

If you would like to speak to someone on our team, don’t hesitate to contact us today at (613) 820-0443.


DOCTORS


Dr. Robin Roscoe

Robin graduated from OVC in 1985, and spent several years at a specialty exotics practice in Toronto before she returned to family roots in Ottawa. She came back to work as a veterinarian at the very same practice (Lynwood) where she had been a kennel student during her high school days!

Robin earned the special designation as a Diplomate of the American Board of Veterinary Practitioners (avian) in 1994, being one of the first to receive this certification. Her credentials were renewed again in 2004 and in 2014. She is one of only 6 board certified avian specialists in Canada. In mentoring to those around her, Robin has shared a great deal of her knowledge and expertise in the fields of avian and exotic medicine and surgery.

Continuing education is very important to Robin and she regularly attends major national and international conferences, as well as local and regional lectures (ExoticsCon, Western Veterinary Conference, Association of Avian Veterinarians Conference, European Association of Avian Veterinarians Conference). Many of these are specialty programs for avian and exotic medicine and surgery, where world experts come together to share knowledge and expertise.

Dentistry has also become a great focus for Robin in recent years. She has completed additional training in dental procedures, including attendance a dental specialty teaching centre.
Outside of work, Robin enjoys spending time with her family (husband and two teenagers) outdoors, cross-country skiing, cycling, camping and canoeing. She has volunteered over the years as a beaver and cub leader, a cross-country ski coach, and a board member for the Wild Bird Care Centre. She is currently involved with the high school band parents council and the executive committee of the Ottawa Carleton Veterinary Emergency Hospital (Animal emergency).

She shares her home with Harrison (a red-bellied parrot and an excellent talker), Maple, a Nova Scotia Duck Tolling retriever, and Ginger, a ‘red-headed’ cat. As you might guess, Ginger is the boss but Harrison always gets the last word.


Dr. Tracey Poulton

Tracey graduated from OVC in 1983 and began her career working as a mixed animal veterinarian in Northern Ireland. After two years doing farm calls in the green Irish hills, she returned to Canada and spent a few years in mixed and small animal practices in southern Ontario. She moved to Ottawa in 1991 and the following year began working at Lynwood Animal Hospital.

During her childhood years, her family was always the one that had the unusual pets (snakes, iguanas, chipmunk, rabbits), so many of their neighbours were too nervous to visit their home for fear of what they might find in the living room! This paved the way for an interest in all sorts of animals.

Tracey has a special interest in surgery, dentistry, and small mammal care including dental procedures. She has fulfilled special training in dentistry, orthopaedic surgery, rehabilitation therapy, ultrasonography, endoscopy, medical and surgical care for small mammals/exotics, and avian surgical procedures. She was fortunate to be one of a small international group to be able to attend a week-long course on rabbit/rodent dental care with a world renowned specialist.

In addition, she regularly attends major continuing education meetings such as the North American Veterinary conference in Orlando, ExoticsCon (combined meeting with the reptile, avian and small exotic mammal associations), the Western States Veterinary Conference in Las Vegas and the World Small Animal Veterinary Association Conference. She is a member of the Association of Exotic Mammal Veterinarians.

“Knowledge of dental disease and treatments has expanded dramatically in recent years, and we want to provide the best care we can for our patients. Rabbit/rodent dentistry can be a very complicated problem that can have significant impact on our patients’ well being. Since medical knowledge is expanding so rapidly, we have to constantly work to keep up with those changes, and I like to explore new options and procedures to help my patients improve or maintain their health. In avian/exotic medicine, we are on the cutting edge of a lot of new research and information about these species, and it is exciting to be part of that.”

Tracey is married and currently has a small dog, Buster, a toy poodle mix. Buster came to her as an orthopedic patient from the Ottawa Humane Society – he was so cute, she decided to adopt him! He was a poster-boy in the OHS newsletter that year, including an adorable photo – definitely masking his true identity! He has given her a lot of insight into behaviour problems that her clients may share!

Tracey enjoys camping, canoeing, cooking, gardening and travel. She and her husband share interests in yoga, and salsa and ballroom dancing. She dabbles in a few crafts when time permits, but her favourite is cake decorating–the reward is that you get to eat your artwork!


Dr. Kristen Flegel

Kristen has spent many years on her studies, initially training as a veterinary technician at NAIT in Edmonton. Kristen received her Bachelor of Science at the University of Waterloo, and then attended veterinary college at St George’s University in Grenada, West Indies, graduating in 2017. She has been working in the veterinary field for 15 years, and may be familiar to some of our clients since she spent several summers working with us as a veterinary technician. We are now pleased to have her join the Lynwood team as one of our veterinarians.

Kristen shares her household with her husband and her two cats Shed & Nugget. She loves the action and accessibility of the downtown area, so chose to make her home there when she returned to Ottawa. As a counter balance to city life, Kristen loves the outdoors and enjoys camping, hiking and canoeing. To unwind, reading is on the agenda.

Kristen has been an eager attendee in many conferences such as IVECCS (Veterinary Emergency and Critical Care Society) and NAVC (North American Veterinary conference) and, always looking to learn more, any local continuing education that is available! She is also looking forward to attending additional training with a specialist from Vancouver, Dr. Loic Legendre in the near future to hone her skills in dental care.

Kristen also volunteers with Community Veterinary Outreach in Ottawa which provides preventive veterinary education and care to the animals of the homeless or at risk individuals, for whom the human-animal bond may be the most significant relationship in their life.

“I am looking forward to contributing as much value to the human-animal bond. I am also looking forward to broadening my horizons with my exotic knowledge at Lynwood Animal Hospital.

I am looking forward to contributing as much value as I can to the human-animal bond. I am also keen to broaden my horizons at Lynwood Animal Hospital, increasing my knowledge of the exotic pets.

I am also keen to expand my knowledge of all the exotic species we see at Lynwood.


Dr. Erin Harrison

Dr. Harrison is a native of Windsor, Ontario. After earning an Honours BSc in Biological Sciences (with Great Distinction) at the University of Windsor in 2004, she completed an Honours DVM (with Distinction) at the Ontario Veterinary College (OVC) in 2008. Dr. Harrison is a proud recipient of the Katherine Long Memorial Scholarship, a peer elected award for “an individual that consistently strives to apply the highest standards of care while showing concern for the animal’s comfort and welfare”. Subsequent to graduation, Dr. Harrison worked at the OVC for four years in different capacities (intern, clinical resident/graduate student, staff clinician) in the Avian and Exotic Service, with clinical rotations in the Small Animal Emergency and Critical Care Service (ICU). In 2013, she obtained her GDipl (Avian Medicine and Pathology) from the OVC, with a clinical emphasis on critical care and exotic companion animal medicine.

An avid participant in the education process, Dr. Harrison has presented at the Canadian Parrot Conference, BunFest, and the OVC Animal Welfare Forum. She has also lectured at the OVC to veterinary students on topics such as pain management, emergency care, behaviour, and welfare in exotic species. She has also instructed veterinary technicians in training at Georgian and Algonquin College. Furthermore, she has participated in formal and informal mentorship opportunities for veterinarians in training at the OVC.

Dr. Harrison endeavours to keep up to date by regularly attending a variety of veterinary conferences and has attended over 40 VIN continuing education courses (for credit and audited courses ranging from emergency medicine, exotic species medicine, and small animal medicine). Moreover, Dr. Harrison strives to contribute to veterinary medicine, having several papers submitted for publication in professional journals. She is also a member of a variety of veterinary associations.

Dr. Harrison professional interests include avian and exotic species emergency and critical care medicine, rabbit medicine, animal behaviour, small mammal oropharyngeal endoscopy and dentistry, and she is currently working towards ABVP Exotic Companion Mammal eligibility.

Personal interests include travel, art (assorted media), and spending time with her family, including her rabbits Oliver and Meggie (Nutmeg), her dilute tortoise-shell cat Loki, and chihuahuas Odin and Queen Bea.


PRACTICE MANAGER


Eric

Eric earned his Bachelor of Science in Physics and his Masters of Public Administration in India, prior to coming to Canada.

He has had specific training in Project Management in the United Kingdom and India, including design and implementation.

Eric keeps all of us organized and on track by liaising with suppliers, service providers and government organizations, as well as with our clients.

He is married with two children. His special interests include music and outdoor sports (cricket and soccer especially, being true to his heritage!). He is very active in community service and charitable works.

Eric’s home is also busier now, with not only a happy, chirpy love bird, Raoula but also the new addition Samuel, a Labrador retriever/German Shepherd mix.


OFFICE MANAGER


Denise

Denise grew up in Brighton, a small town on the northeast coast of Newfoundland. She lived with cats, dogs and birds as a child and often added crabs and snails from the beach outside her door.
When Lawrence College opened in St. John’s and offered a veterinary assistant/receptionist program, Denise was very interested and enrolled right away and graduated in 1996.
She moved from “The Rock” to Kanata in May 1998 and began working at Lynwood Animal Hospital in July 1998.

Her household includes her husband and son, Scrunchie a Maine Coon, two guinea pigs Stripes and Chewie and Kalvin, a cockatiel.

Denise has been an eager attendee at Ontario Veterinary Medical Association conferences and Ottawa Academy of Veterinary Medicine lectures.

Outside of work she enjoys listening to music, crafts and karaoke.


REGISTERED VETERINARY TECHNICIANS


Maria

Maria joined Lynwood Animal Hospital in 2011. She completed the Veterinary Technician program at Algonquin College and became a Registered Veterinary Technician in 2007. Maria graduated from Carleton University in the Environmental Science programme in 2012.

Maria has a special interest in exotic and avian medicine and enjoys the challenges that come along with working with such a variety of patients.
She shares her home with an energetic Chihuahua named Diego and Bowie the Jardine’s parrot


Heather

Heather joined the Lynwood Animal Hospital in 2014 as a Registered Veterinary Technician. She completed her veterinary technician studies at Algonquin College in 2008. She has also completed training at the Animal Dental Training Centre of Baltimore.

Originally from the Ottawa area, Heather shares her home with her daughter, a Scottish terrier cross named Duncan, 4 cats (Muffin, Sophie, Pumpkin and Spyder Monkey) and her guinea pigs Cadbury & Smokey.

Heather has a passion for helping and working with people. Before becoming a Registered Veterinary Technician, she studied behavioral sciences and worked for 7 years with adults that had acquired brain injuries.

When she is not at the barn with her daughter for riding lessons or at the pool for swimming lessons, she can be found volunteering with the Rideau Valley Roller Derby League.


Crystal

Crystal has lived here in the Ottawa area most of her life and grew up on a sheep farm in the Ottawa Valley. When Crystal completed her veterinary technician training at Algonquin College in 2009 and once she completed the program, she came to Lynwood Animal Hospital for her work placement. Crystal joined our team at Lynwood Animal Hospital as a permanent member in 2015. Prior to joining us her she worked in emergency medicine and a laboratory setting.

Crystal shares her life with her partner of 5 years and has recently become engaged. She also has a few furry pets to add fun to her life: her cats BK, Spot and Cookie Monster, her dogs Galina and Delilah and her mice Ginger and Mary Anne.

In her free time, Crystal enjoys hiking, reading and karaoke.


Stefanie

Stefanie joined the team at Lynwood Animal Hospital in 2016. She has a BSc (honors) in Zoology from the University of Guelph (2008), an MSc in Zoo Conservation biology from Plymouth University (2010) and graduated as a veterinary technician from Cedar Valley College in 2014.

Stefanie has a variety of experience having worked in both general practice and emergency and has worked in multiple Humane Societies and Zoos. She came to Ottawa from Guelph to expand her knowledge and experience in the veterinary field. Her special interests include: exotic medicine, nutrition, and emergency care.

In her free time Stefanie loves to run (raced in the Berlin Marathon in 2015), go on hikes, read and explore her love of art. She shares a home with her partner Elijah and her two spoiled cats, Gato and Chase.


VETERINARY ASSISTANTS


Melissa

Melissa grew up on a farm in Shedden, a small town near London, Ontario. She was involved with 4-H as a girl, including the rabbit club, beef club and the dairy club. Between helping stray animals and pet sitting for friends and family, she raised and bottled-fed over 50 deer at a White-tailed Deer genetics farm. As well, she spent many hours at the chinchilla farm next door and thus began a lifelong obsession and love for these furry rodents. She often makes the long drive to visit “back home” and never misses Shedden’s Rosy Rhubarb Festival in June.

Melissa moved to Ottawa to attend Algonquin College in 2004 and has been working in veterinary hospitals for over 10 years. She joined Lynwood Animal Hospital in 2008 as both a receptionist and veterinary assistant. Melissa has a special talent for working with our smallest pets and her passion and knowledge regarding chinchillas and their close relatives shines through.

Melissa, her loving husband and their clan of furry kids live in Kanata. Prada, a longhaired cat, and her husband are kindred spirits. He is Prada’s first choice for a sleeping partner, with Melissa a distant second.

Of course, there are chinchillas in the home as well. The three females are Audrey, Sequoia and Evie and the males are Oz, Wasabi and Pablo. Melissa spends so much time handling and interacting with them that affection and hugs from strangers are not a problem for this bunch. If you have questions about the virtues of chinchillas, Melissa is the person to speak to. She is an excellent advocate for these endearing creatures!


Amanda

Amanda attended Algonquin College where she studied to become a veterinary technician. She completed her work placement here at Lynwood Animal Hospital and upon graduation, she joined our team. Amanda wears many hats at Lynwood Animal Hospital. She works as a technician, an assistant and also loves to greet our clients and pets when they are here.

One of Amanda’s favorite activities is to relax with a cup of tea from her large tea selection. Her snake, Pekoe can be found curled up in her hair keeping her company- hence his name! Her dog Rex is also a very important member of her family and loves to cuddle and play hide and seek.

Amanda enjoys many activities outside of work such as hiking, snowshoeing and reading.

Amanda has a special interest in creating a fear free environment here at our practice for any patient who is a little apprehensive when coming to see us. Making their visits stress free is one of her top priorities.


RECEPTIONISTS


Glenda

Glenda trained at Algonquin College as a veterinary assistant, graduating in 2003. She has been with Lynwood Animal Hospital ever since!

Glenda was born and raised in the west end of Ottawa and has brought her pets to Lynwood Animal Hospital since it opened (we won’t say how long ago!). She has come full-circle and loves to take care of our clients and their pets from the other side of the desk.

Glenda is celebrating 34 + years of marriage, has 2 beautiful daughters and 2 wonderful grand doggies!

Her animal companions are Lily, a Chihuahua/Jack Russell terrier mix and Lincoln, a Shih Tzu.
Glenda regularly attends lectures and seminars.