We are extremely proud of our dedicated team. We hire only the best and most experienced employees to become a part of our team here at Lynwood Animal Hospital. Our team is filled with highly dedicated animal lovers who are well trained at their jobs. They will do anything possible for their patients and the owners who love them.
Learning and education are very important here at Lynwood Animal Hospital. We strive to have a state of the art hospital with a staff trained in the latest medical advances. Our patients deserve the very best veterinary care.
Basically, our team is full of animal lovers. They make it a goal to treat each patient like their own. They give each patient plenty of love and attention. They are prepared to discuss preventative medicine so that every pet can stay as healthy as possible. They will also do everything that they can to make a sick pet feel better as soon as possible.
If you would like to speak to someone on our team, don’t hesitate to contact us today at (613) 820-0443.
DOCTORS
Dr. Robin Roscoe
Robin graduated from OVC in 1985, and spent several years at a specialty exotics practice in Toronto before she returned to family roots in Ottawa. She came back to work as a veterinarian at the very same practice (Lynwood) where she had been a kennel student during her high school days!
Robin earned the special designation as a Diplomate of the American Board of Veterinary Practitioners (avian) in 1994, being one of the first to receive this certification. Her credentials were renewed again in 2004 and in 2014. She is one of only 6 board certified avian specialists in Canada. In mentoring to those around her, Robin has shared a great deal of her knowledge and expertise in the fields of avian and exotic medicine and surgery.
Continuing education is very important to Robin and she regularly attends major national and international conferences, as well as local and regional lectures (ExoticsCon, Western Veterinary Conference, Association of Avian Veterinarians Conference, European Association of Avian Veterinarians Conference). Many of these are specialty programs for avian and exotic medicine and surgery, where world experts come together to share knowledge and expertise.
Dentistry has also become a great focus for Robin in recent years. She has completed additional training in dental procedures, including attendance a dental specialty teaching centre.
Outside of work, Robin enjoys spending time with her family (husband and two teenagers) outdoors, cross-country skiing, cycling, camping and canoeing. She has volunteered over the years as a beaver and cub leader, a cross-country ski coach, and a board member for the Wild Bird Care Centre. She is currently involved with the high school band parents council and the executive committee of the Ottawa Carleton Veterinary Emergency Hospital (Animal emergency).
She shares her home with Harrison (a red-bellied parrot and an excellent talker), Maple, a Nova Scotia Duck Tolling retriever, and Ginger, a ‘red-headed’ cat. As you might guess, Ginger is the boss but Harrison always gets the last word.
Dr. Tracey Poulton
Tracey graduated from OVC in 1983 and began her career working as a mixed animal veterinarian in Northern Ireland. After two years doing farm calls in the green Irish hills, she returned to Canada and spent a few years in mixed and small animal practices in southern Ontario. She moved to Ottawa in 1991 and the following year began working at Lynwood Animal Hospital.
During her childhood years, her family was always the one that had the unusual pets (snakes, iguanas, chipmunk, rabbits), so many of their neighbours were too nervous to visit their home for fear of what they might find in the living room! This paved the way for an interest in all sorts of animals.
Tracey has a special interest in surgery, dentistry, and small mammal care including dental procedures. She has fulfilled special training in dentistry, orthopaedic surgery, rehabilitation therapy, ultrasonography, endoscopy, medical and surgical care for small mammals/exotics, and avian surgical procedures. She was fortunate to be one of a small international group to be able to attend a week-long course on rabbit/rodent dental care with a world renowned specialist.
In addition, she regularly attends major continuing education meetings such as the North American Veterinary conference in Orlando, ExoticsCon (combined meeting with the reptile, avian and small exotic mammal associations), the Western States Veterinary Conference in Las Vegas and the World Small Animal Veterinary Association Conference. She is a member of the Association of Exotic Mammal Veterinarians.
“Knowledge of dental disease and treatments has expanded dramatically in recent years, and we want to provide the best care we can for our patients. Rabbit/rodent dentistry can be a very complicated problem that can have significant impact on our patients’ well being. Since medical knowledge is expanding so rapidly, we have to constantly work to keep up with those changes, and I like to explore new options and procedures to help my patients improve or maintain their health. In avian/exotic medicine, we are on the cutting edge of a lot of new research and information about these species, and it is exciting to be part of that.”
Tracey is married and currently has a small dog, Buster, a toy poodle mix. Buster came to her as an orthopedic patient from the Ottawa Humane Society – he was so cute, she decided to adopt him! He was a poster-boy in the OHS newsletter that year, including an adorable photo – definitely masking his true identity! He has given her a lot of insight into behaviour problems that her clients may share!
Tracey enjoys camping, canoeing, cooking, gardening and travel. She and her husband share interests in yoga, and salsa and ballroom dancing. She dabbles in a few crafts when time permits, but her favourite is cake decorating–the reward is that you get to eat your artwork!
Dr. Kristen Flegel
Dr. Kristen Flegel is a skilled and compassionate veterinarian with over 20 years of experience in the field of animal care. Growing up surrounded by dogs, cats, chickens, and horses, Dr. Flegel developed a lifelong love for animals. As a child, she always ensured the cats in heat found their way outside so more kittens could be raised in her room, much to her mother’s dismay! Her strong history of animal care and welfare was shaped by her younger years as an avid equestrian and a member of Pony Club.
Dr. Flegel’s journey into veterinary medicine began in 2001 as an equine racetrack groom and volunteer kennel attendant. After graduating with honours from the Veterinary Technician program at the Northern Alberta Institute of Technology (NAIT) in Edmonton in 2004, she spent over a decade working in diverse small animal roles, including general practice, emergency and critical care, and shelter medicine. Along the way, Dr. Flegel earned a Bachelor of Science with honours from the University of Waterloo, further enhancing her knowledge and commitment to the veterinary profession.
In 2013, Dr. Flegel began working at Lynwood Animal Hospital as a locum veterinary technician, gaining valuable experience within an avian and exotic animal clinical setting. She returned to the hospital in 2017, this time as a Doctor of Veterinary Medicine after earning her DVM from St. George’s University. Graduating summa cum laude, Dr. Flegel was inducted into the Society of Phi Zeta, Alpha Delta Chapter, in recognition of her exceptional academic performance.
A dedicated advocate for lifelong learning, Dr. Flegel is a regular attendee at veterinary conferences, both in person and online, with a special focus on avian and exotic animal medicine. She has also pursued additional hands-on training in dental procedures for dogs, cats, and exotic companion mammals. Dr. Flegel is Fear Free™ trained and working through the Avian Clinical Competency Course by the Association of Avian Veterinarians (AAV).
Dr. Flegel is a member of several professional organizations, including the Association of Avian Veterinarians, Association of Exotic Mammal Veterinarians, Association of Reptile and Amphibian Veterinarians, and the Ontario Veterinary Medical Association.
In addition to her professional accomplishments, Dr. Flegel has a strong history of volunteer work with Community Veterinary Outreach and the Ottawa Humane Society, demonstrating her commitment to animal welfare both in the clinic and in the community.
At home, Dr. Flegel shares her household with her husband, two cats, Nimbus and Cheddar Goblin, but is often found at the barn with her horse, George. Outside of veterinary practice, she enjoys spending time outdoors, whether it’s camping, hiking, kayaking, canoeing, or traveling. Dr. Flegel also loves to read, indulge in chocolate, practice yoga and is passionate about baking and jamming, often experimenting with new recipes and sharing her creations with family and friends.
Dr. Erin Harrison
Dr. Harrison is a native of Windsor, Ontario. After earning an Honours BSc in Biological Sciences (with Great Distinction) at the University of Windsor in 2004, she completed an Honours DVM (with Distinction) at the Ontario Veterinary College (OVC) in 2008. Dr. Harrison is a proud recipient of the Katherine Long Memorial Scholarship, a peer elected award for “an individual that consistently strives to apply the highest standards of care while showing concern for the animal’s comfort and welfare”. Subsequent to graduation, Dr. Harrison worked at the OVC for four years in different capacities (intern, clinical resident/graduate student, staff clinician) in the Avian and Exotic Service, with clinical rotations in the Small Animal Emergency and Critical Care Service (ICU). In 2013, she obtained her GDipl (Avian Medicine and Pathology) from the OVC, with a clinical emphasis on critical care and exotic companion animal medicine.
An avid participant in the education process, Dr. Harrison has presented at the Canadian Parrot Conference, BunFest, and the OVC Animal Welfare Forum. She has also lectured at the OVC to veterinary students on topics such as pain management, emergency care, behaviour, and welfare in exotic species. She has also instructed veterinary technicians in training at Georgian and Algonquin College. Furthermore, she has participated in formal and informal mentorship opportunities for veterinarians in training at the OVC.
Dr. Harrison endeavours to keep up to date by regularly attending a variety of veterinary conferences and has attended over 40 VIN continuing education courses (for credit and audited courses ranging from emergency medicine, exotic species medicine, and small animal medicine). Moreover, Dr. Harrison strives to contribute to veterinary medicine, having several papers submitted for publication in professional journals. She is also a member of a variety of veterinary associations.
Dr. Harrison professional interests include avian and exotic species emergency and critical care medicine, rabbit medicine, animal behaviour, small mammal oropharyngeal endoscopy and dentistry, and she is currently working towards ABVP Exotic Companion Mammal eligibility.
Personal interests include travel, art (assorted media), and spending time with her family, including her rabbits Allegra, Mr Peanut and Ophelia Jane, and her chihuahuas Bobby and Timbit.
Dr. Ellie Baird
Dr. Ellie Baird grew up with a menagerie of unique pets: from “colour-changing” goldfish, obese aquatic frogs, a balding hamster, a rescued renegade hedgehog, a dorm room traveling rabbit, and a delightfully ordinary family dog. These early companions ignited her interest in veterinary medicine, leading her to graduate from The Ontario Veterinary College in 2010. When asked what the highlight of her veterinary education was, she would answer her month spent exploring comparative medicine & creative caring at the Toronto Zoo.
Throughout her career to date, Dr. Baird has had the good fortune of working in diverse settings which include not only conventional primary care facilities but also in laboratories for health care and disease surveillance, and in the pet food industry. While her skills in canine and feline surgery, dentistry, ophthalmology, and nutrition have been emphasized, what truly fuels her enthusiasm is the human-animal bond—the profound connection between people and their beloved pets – which she knows from personal experience is not restricted to conventional cat & dog companionship. Her love of celebrating the bond each person has with their pet is also recognized in her volunteering with Community Vet Outreach, and her current continuing education investment in her Certified Hospice & Palliative Care designation.
Beyond the clinic, Dr. Baird embraces outdoor adventures with her two young boys and her husband. Camping, hiking, and exploring nature rejuvenate her spirit. Her household is a lively one, featuring a geriatric cat, a resilient three-legged farm dog, a bossy pug cross, and an overly intelligent blue heeler whom she enjoys watching over while reading avidly, preferably from the comfort of a sunny hammock. Someday she hopes to be able to travel internationally again!
Imagine then the joy Dr Baird found in joining the Lynwood Animal Hospital family, which provided the opportunity to take her years of experience with conventional pets, her excitement regarding exotic species, and her compassionate care for diverse families, all to better serve our community, in both English and French.
PRACTICE MANAGER
Eric
Eric earned his Bachelor of Science in Physics and his Masters of Public Administration in India, prior to coming to Canada.
He has had specific training in Project Management in the United Kingdom and India, including design and implementation.
Eric keeps all of us organized and on track by liaising with suppliers, service providers and government organizations, as well as with our clients.
He is married with two children. His special interests include music and outdoor sports (cricket and soccer especially, being true to his heritage!). He is very active in community service and charitable works.
Eric’s home is also busier now, with not only a happy, chirpy love bird, Raoula but also the new addition Samuel, a Labrador retriever/German Shepherd mix.
OFFICE MANAGER
Denise
Denise grew up in Brighton, a small town on the northeast coast of Newfoundland. She lived with cats, dogs and birds as a child and often added crabs and snails from the beach outside her door.
When Lawrence College opened in St. John’s and offered a veterinary assistant/receptionist program, Denise was very interested and enrolled right away and graduated in 1996.
She moved from “The Rock” to Kanata in May 1997 and began working at Lynwood Animal Hospital in July 1998.
Her household includes her husband and son, her guinea pigs Primrose and Astrid and cat Sybil.
Denise has been an eager attendee at Ontario Veterinary Medical Association conferences and Ottawa Academy of Veterinary Medicine lectures.
Outside of work she enjoys listening to music, crafts and karaoke.
REGISTERED VETERINARY TECHNICIANS
Stefanie
Stefanie joined the team at Lynwood Animal Hospital in 2016. She has a BSc (honors) in Zoology from the University of Guelph (2008), an MSc in Zoo Conservation biology from Plymouth University (2010) and graduated as a veterinary technician from Cedar Valley College in 2014.
Stefanie has a variety of experience having worked in both general practice and emergency and has worked in multiple Humane Societies and Zoos. She came to Ottawa from Guelph to expand her knowledge and experience in the veterinary field. Her special interests include: exotic medicine, nutrition, and emergency care. She hopes in the future to obtain her Veterinary Technician Specialty in Clinical Practice – Exotic Companion Mammals.
In her free time Stefanie loves to run (raced in the Berlin Marathon in 2015), go on hikes, read, explore her love of art and volunteer with the Ottawa Rabbit Rescue. She shares a home with her two spoiled cats, Gato and Chase.
Carolanne
Carolanne joined our team December 21st 2021 and we always joke that she was our Christmas present. She graduated in 2018 from College Boreal and obtained experience in the shelter environment and emergency medicine.
She enjoys working with all of the exotic pet species that we see and looks to always improve and learn new skills!
When she first started Carolanne’s had a dog named Eli (Ellie) and a cat named Kraken. Since then, her animal menagerie has grown and has added two cats, Yamato and Kuma, a bunny Feyre, a leopard gecko Kaida and a ball python Reece.
In her free time, she loves camping and archery!
Julia
Julia graduated from Collège Lionel-Groulx, Sainte-Thérèse, QC (30 minutes from Montreal) in 2016. She obtained her RVT status the same year of her graduation. She also obtained her Fear Free certification (dogs/cats and avian) in the past 2 years and wants to continue learning as much as she can.
She lives in Gatineau with her longtime partner and their 3 cats, 2 conures and 1 crested gecko. All of them keep her pretty busy, but in her free time (when she has any) she likes to read, watch movies and go on the occasional hike. She has always had a deeper interest for all exotic animals and doing an internship at the Zoo Eco museum in Montreal solidified her desire to work with exotics.
Julia always knew she wanted to be a vet since her Kindergarten graduation when she was 5 years old. This was until she learned about the RVT position in the veterinary field and realized that sitting through a 5 year university program was not for her. She feels that RVTs get to be more hands-on which is what she prefers, she really thinks she has found her dream job!
Meg
Meg graduated from the Algonquin College Veterinary Technician Program and obtained their registration in 2023. They joined the Lynwood Animal Hospital team after completing their veterinary technician school placement with us. They volunteered and worked at the Ottawa Valley Wild Bird Care Centre from 2013 to 2018 which solidified their desire to work with birds. Their favourite birds are crows and ravens!
Meg takes great pride in their work and will ensure every patient that comes through our doors receives exceptional care. They enjoy doing dental cleanings for our feline and canine patients and always strive to learn new things. They previously owned and fostered two hamsters, Sunny and Tripod, who both had orthopedic surgeries at Lynwood Animal Hospital.
Meg shares their home with their partner Emma, and their two cats Albus and Ginkgo. In their free time Meg enjoys crafting, junk journaling, and watching movies.
Eliza
Eliza joined us in February 2025 as a full time RVT. She graduated in 2020 from the Algonquin College Veterinary Technician Program and worked at the Rideau Valley Wildlife Sanctuary for 2 years before moving to general practice (cat/dog) with the goal to move to exotic medicine.
She shares her home with a sweet terrier mix called Apollo and two cats Leela and Primrose.
In her free time, she likes to downhill ski in the winter and hiking in the summer with Apollo. She also likes to travel and explore new areas.
Abby
Picture coming soon
Abby joined the Lynwood Animal Hospital team in June 2025 after completing her veterinary technician school placement with us. She graduated from the Algonquin College Veterinary Technician and became registered shortly after. Nutrition is one of her big interests, alongside exotic medicine.
She currently shared her home with 3 cats and a menagerie of reptiles (2 hognose snakes, ball python, leopard gecko, and a crested gecko). She has had reptiles her whole life, she started with turtles and never looked back. Growing up she had a variety of pets that included rabbits, birds, fish, cats, mice, rats and dogs!
Abby spends her free time being creative and doing a variety of crafts.
VETERINARY ASSISTANTS
Kirsten
Kirsten first joined the Lynwood AH team in 2006, went on some adventures before rejoining the team in2019 She mostly spends her time working in the treatment area fulfilling veterinary assistant duties, but will help out with reception duties when needed.
Kirsten obtained her equine/canine massage therapy certificate in 2011 and has adapted all her skills to all kinds of different species like rabbits, birds and even reptiles. She loves giving patients a good massage and help them feel better, and the patients always enjoy their time with her.
Outside of work Kirsten loves to go on trail runs and spending time with her horse Billy. She also shares her home with a sweet bunny named King Louie IV.
Adina
Adina joined the team in 2022 as a veterinary assistant. Since then, she has expanded her duties and you might see her working the reception area when you come in for a visit. Adina has an Honours Bachelor degree in Biology (animal physiology) that she obtained in 2018. She has worked on more courses in sciences to expand her knowledge with a special interest in nutrition and veterinary medicine. She has worked on furthering her exotic companion animal care knowledge by taking online courses like the Avian Fear Free Course.
In her free time Adina loves playing with her two cats Piper and Prue. She also enjoys a variety of hobbies that dapple into her creative side such as singing, drawing, model building and baking.
C.C.
Bio coming soon
James
Bio and picture coming soon
RECEPTIONISTS
Shano
Bio and picture coming soon
Dee
Dee has been one of our full-time receptionists since July 2021.
She was born and raised in Pembroke Ontario. She has been living in Ottawa for about 33 years now and is married with 2 adorable fur babies Lady & Bella.
Dee says she loves the variety of species that we see as it always makes the day interesting & rewarding. Outside of work she enjoys spending time with family & friends, relaxing with her fur babies, traveling, reading & watching movies.